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Help

Help and Frequently Asked Questions

Below are a number of frequently asked questions that will assist you with the use and navigation of this site. If the issue you require assistance with is not covered below then please follow this link to the About Us page where you will find the details you need to contact us by e-mail, telephone, fax or post with your enquiry.

In addition a more in depth user guide is available by e-mail on request from the e-mail address on the About Us page

Frequently Asked Questions

What is Ash Stamp online ordering?

How do I select the products I want to order?

How do I customise the products I want to order?

How do I place my order?

Are the details of my order secure?

How will I know if you have received my order?

What if I receive notification of an order that I have not placed?

What if I only want a proof?

Will I have to enter all the details again when I want to order?

What is your returns policy?

How long will I have to wait for my order?

 

What is the e-markit online ordering system?

This is a unique ordering facility allows you to select, customise and order your custom product orders online. This gives you greater control over the layout of your stamps, guides you through the ordering process step by step and increases the speed of service offered to you as well as reducing the margin for error.

How do I select the products I want to order?

There are 3 ways in which you can select the product you wish to order. These are:

    1. By catalogue

      By browsing through our online catalogue, with descriptions to assist you along the way, you can choose the product best suited to the application you require. Simply follow our easy step-by-step ordering interface to select product, size and colour required. Once this is done you are ready to customise your stamp

    2. By Template Layout

      Know what you want the stamp impression to look like but don’t know which product to use? Simply use one of our pre programmed templates, choose the one that most resembles what you require and then choose your colour requirements. Once this is done you are ready to customise your stamp

    3. By SKU

Do you know the SKU number of the product you require? (SKU stands for Stock Keeping Unit and each of our products has a unique SKU number, similar to a product code) If so simply enter the SKU number and you will be taken directly to the product options page. Select your colour requirements and you are ready to customise your stamp

How do I customise the products I want to order?

Once you have made all the necessary selections regarding the product type, size and colour you are ready to customise your stamp. Straightforward customisation can be performed by simply typing in the text required and choosing font type, font size, font properties and layout of wording.

A special feature of the customisation process is the 'Use Available Space' tickbox. Selecting this and then clicking on 'Update Preview' will increase the font size so that as much of the available space as possible on the stamp is utilised.

An updated view of how your stamp will look is available at any time by clicking on the ‘Update Preview’ button

For more advanced customisation please use the grey tabs labelled ‘spacing’, ‘rulers’, ‘border’ and ‘graphics’. A more in depth user guide is available by e-mail on request from the e-mail address on the About Us page

How do I place my order?

Once you have customised your product and clicked proceed you are taken to the Proof Reading page. Here you are asked to check the details you have entered to your stamp. Once you are happy with these details you can place your order by clicking on ‘Add To Basket’.

You are then taken to your shopping basket, which will contain details of all the products you are ready to order. On this page you can alter the number of units you wish to purchase of each product and alter the delivery address if this is different to the address showing on this screen. By clicking on ‘Confirm and submit order’ you are taken to a final screen where all the order details are again confirmed and you are requested to enter your Purchase Order Number. Once this is entered click on ‘Finish Order’

Are the details of my order secure?

We make full use of Secure Sockets Layer (SSL) technology, which is supported by the vast majority of browsers on the Internet. This technology automatically:

  • Encrypts information as it travels over the Internet.
  • Verifies the identity of the server using a certificate and digital signature.
  • Verifies that the original content of a message arrives at its destination.

SSL technology offers the highest level of security available on the Internet

For more details on Secure Sockets Layer technology, please see the http//: www.netscape.com (Netscape Home Page).

How will I know if you have received my order?

Once your order is submitted to us a page is displayed with a unique order reference number. We strongly recommend that you print this page for your records.

In addition if you have chosen to receive order confirmation by e-mail at the sign up stage, which again we strongly recommend, an e-mail will be delivered to your inbox with details of your order.

What if I receive notification of an order that I have not placed?

It is your responsibility to ensure that your username and password are kept secure, in order that unauthorised users cannot access your account. However, if you receive an e-mail confirmation for an order you did not place, please let us know immediately by e-mail or telephone using the details found on the About Us page

What if I only want a proof?

If you only want a proof then whilst on the customise your stamp page after you have entered your text, click on ‘Update Preview’. A new button will then appear alongside the ‘Update Preview’ button called ‘email proof’. Clicking on this button will send a proof of your stamp to your inbox by e-mail

Will I have to enter all the details again when I want to order?

No. All the un-ordered items in your shopping basket will be saved for a period of 3 weeks to allow you to place orders once you are ready to do so.

What is your returns policy?

As all customisation is specified by you, and we manufacture directly from this information, we will not accept any returns where wording or layout is incorrect. However, if there are any issues with the quality of the product, we will gladly replace this free of charge. We reserve the right to inspect the original product prior to providing the replacement.

How long will I have to wait for my order?

All orders will be manufactured and despatched within 1 working day of receipt. The goods will then be posted to you using First Class post. We would therefore expect you to receive your goods within 4 working days of receipt of order confirmation

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